We regret to inform the membership that as of Feb 7, 2019, we have stopped all business activity and will no longer be providing breakdown coverage for the time being.
FREQUENTLY ASKED QUESTIONS
What is Otmo™
Otmo™ is a cost sharing membership program. We are the popular alternative to automotive warranties. Like other cost sharing groups, we offer a better product for a lower cost. No contracts, no high pressure sales. Just monthly or annual membership fees that you can cancel at any time.
Otmo™ is not insurance. Otmo™ is not warranty. We consider ourselves a “cost-sharing” membership provider. Otmo™ does not list covered components as a typical warranty company would. Rather, we offer legitimate membership and allow our members a capped amount they can spend each year. Our members can choose between three different levels of breakdown coverage. In each level, Otmo™ will help cover the cost of repairs for ANY mechanical or electrical breakdown. Otmo™ does not cover maintenance.
Any repair facilities that have access to the internet to submit a share request are accepted in our membership. Otmo™ recommends that members take their vehicle to a dealership service center whenever possible. These service centers often know the vehicle best and back their repairs better than aftermarket repair facilities. However, there are many aftermarket shops with competent technicians that will provide great service. Members are encouraged to research a reliable source for auto repairs.
After the 90 day waiting period and 1000 miles driven requirement, if the need for repairs occurs members should take their vehicle to a repair facility of their choosing and inform them that they are a member of Otmo™. That’s it! Pretty simple.
All dealers/repair facilities can make a share request using our online portal at otmo.com. The repair facility must be the one to submit a share request. Members will be notified that a share request has been submitted and will receive updates as the repair process moves along.
In order to increase your membership level, one must cancel their current membership and reapply for an alternate membership. All requirements and waiting periods apply for the new membership. Members can decrease their membership level anytime and will be in effect beginning the next membership billing cycle (monthly or annual). Members are solely responsible for informing Otmo™ about membership changes. Please make membership change requests through our “contact us” portal at otmo.com.
If I wreck my vehicle or buy a new one, does my membership still apply
Your membership is transferable to a new vehicle if the new vehicle is within the age and mileage limits. Also, the new vehicle must go through the same application requirements and waiting periods as before but no new payment is required. Members are solely responsible for informing Otmo™ about vehicle changes. Please make vehicle change requests through our “contact us” portal at otmo.com.
Otmo™ gap is month to month and no waiting period applies. Otmo™ gap provides up to $5000 paid directly to the financial institution in the event that you total your vehicle and owe more than your car is worth. Our competition uses different formulas to calculate how much your vehicle is worth regardless of what your insurance company says it is worth. Most gap contracts will pay out 125% of their calculated value. Some pay more some pay less. These companies take into account wear and tear, interior condition to try and bring the value down as low as possible.
In order to become a member your vehicle must appear on the plans page, must be less than 10 years old, and must have less than 150k miles. All vehicles have to go through the self-inspection process and are subject to approval from Otmo™.
No, you can keep your membership indefinitely so long as you never let your membership fees go unpaid. (see terms and conditions) Gap membership will continue through auto pay until you stop it. Gap is only needed if there is an actual gap between loan and value. Otmo™ will not remind you of this.
All payments must be set using an auto pay method, either using a credit or debit card. Never at any time will Otmo™ accept single payments by check or cash. All payments must be made using the site www.otmo.com. (see terms and conditions)
Member understands that by joining this membership, he or she acknowledges and understands that Otmo is not an insurance company cannot be held responsible for unpaid repairs. Otmo is a cost sharing membership member fees are used to pay for member repairs. These terms are NOT a promise or guarantee to pay.
Member fees are gifts to the membership and are not refundable.
Membership in this program is completely voluntary and is to be viewed by the member as a member cost sharing group. Automotive Cost Sharing Group INC, is not bound to pay for “covered items” as in a traditional warranty contract. Rather, Otmo cost sharing memberships are offered in good faith and Otmo uses funds collected to pay for member repair costs or to assist in paying down the loan amount owed by a member if the members insurance company declares the members vehicle as a total loss. Automotive Cost Sharing Group INC is a for profit business.